The crypto broker in question offers top-tier security features, same as any other high-end crypto trading platform. You have the option to set two-factor authentication, and there are special protections against DDoS attacks in place, too (in addition to all of the protection measures that an SSL certificate offers). Plus, Bitpanda’s infrastructure and systems are secured with advanced encryption technologies. By the way, a crypto broker is not the same as a crypto exchange. The former acts as an intermediary between users and crypto markets. A crypto exchange, on the other hand, is an online platform that allows buyers and sellers to trade crypto with each other based on current market prices.

Bitpanda allows users to invest in a wide range of assets including cryptocurrencies, stocks, ETFs, precious metals, and commodities. Supporting over 210 cryptocurrencies, it gives investors a unified portfolio experience. Fully licensed under European financial laws, Bitpanda is known for its strong regulatory standing and security framework. The platform focuses on accessibility and design, offering an experience that feels more like a modern investment app than a traditional exchange. Bitpanda was launched in Vienna, Austria, in December 2014 and has grown to be a leading retail broker in Europe. The company specializes in buying and selling Bitcoins, Ethereum, Gold, and over 50 other digital assets.

If foreign companies solicit US investors anyway, the SEC can sue them. There are many examples of when the SEC has sued crypto exchanges, one of which being when they sued EtherDelta for operating an unregistered exchange. Another example was when they sued Bitfinex and claimed that the stablecoin Tether (USDT) was misleading investors. We also thought that the fees at Bitpanda were on the higher end of things.

The Coin Bureau Editorial Team are your dedicated guides through the dynamic world of cryptocurrency. With a passion for educating the masses on blockchain technology and a commitment to unbiased, shill-free content, we unravel the complexities of the industry through in-depth research. This service is reserved for those traders who are buying or selling over €1 million. Hence, this is unlikely to be a solution for most traders but it is great to know that they offer this currently. If you wanted to find out more about Bitpanda plus then you can reach out to them here. Something that we found quite interesting with Bitpanda was their “To Go” options.

Verification can help ensure real people are writing the reviews you read on Trustpilot. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews.

While we regularly update this data, we make no guarantees, and it is your responsibility to verify whether your country is supported before using the platform. Fees are simple but slightly higher than average, with both maker and taker orders charged at 1.49%. Although Bitpanda doesn’t have a native token or advanced trading options like futures or margin trading, it provides 3x leverage on select instruments and maintains an easy-to-use structure. The key aim of account verification is to help prevent money laundering and terrorism funding.

Always check the trading fees of an exchange you are interested in trading at. The platform provides a comprehensive Bitpanda Helpdesk filled with detailed articles to help users troubleshoot and learn about the platform. If additional support is needed, users can submit a request via the Helpdesk contact form. Currently, Bitpanda does not offer phone support or a public Bitpanda contact number; all communication is handled via their online Bitpanda support channels. Visit the Bitpanda website and create a free account using your email and a secure password.

These fraudulent practices are designed to exploit trust and digital ignorance, leaving victims in distress while scammers vanish behind encrypted wallets and fake contact details.

Bitpanda also facilitates trading in stocks, ETFs, commodities, and precious metals. Bitpanda accepts deposits through both wire transfer and credit cards. You can use SOFORT Überweisung, VISA, MasterCard, Skrill, Neteller, Online-Überweisung, SEPA-payments etc. You can, however, not deposit cryptocurrencies, so the service is more focused on people taking their first steps into the cryptocurrency world.

Steelcoin represents a unique type of security token, offering a proxy to steel prices without being directly backed by physical steel. For products or services in the crypto space, trust and security should be the biggest factors in the selection process. Most exchanges and brokers offer the purchase and sale of “real” cryptocurrencies. However, some providers only offer the purchase of derivatives or ETPs (exchange traded products) that merely reflect the asset. In these cases, the underlying cryptocurrency is not purchased directly.

Fees

This round-the-clock support is particularly beneficial for urgent issues or time-sensitive queries. For Bitpanda Club members, the platform takes customer service a step further by providing a concierge service. This includes VIP support accessible via an online form, live chat, and a callback service, offering a more personalized and immediate response.

Have you been putting off setting up your personal savings plan? With Bitpanda, it’s easy to build your personal portfolio for digital assets over time. Once you create a savings plan, it automatically buys assets on a schedule you set. You can then forget all about it while Bitpanda auto-invests your funds (you can use SEPA direct debits, Visa and MasterCard) so you can buy Bitcoin, Ethereum, gold and many more over a longer time period. Crypto and stock trading have seen an incredible boom in market size and popularity, and Bitpanda has been a big part of that boom.

Investors looking for stocks can invest in numerous leading global companies such as Tesla, Nike, Apple, PayPal, and Google. Unlike some competitor platforms, which require users to buy whole shares, Bitpanda enables them to buy fractions of shares. Bitpanda has an abundance of features that allow users to invest in a broad range of financial instruments without using multiple platforms. Some users find that Bitpanda’s fees are higher compared to those of other alternatives, but generally, the ease of use and the transparency of the fee structure is well-received. Some users are content with the convenience and quality of service, while others insist that Bitpanda’s fees ought to be more competitive.

Desktop Trading Apps

For example, you can exchange crypto for stocks or stocks for commodities with just a few clicks. This is very handy and rarely seen among investment platforms because exchanging different asset classes is quite complex. Payment processing utilizes established and secure payment systems including major credit cards, PayPal, or other recognized financial service providers. These payment methods typically offer fraud protection and dispute resolution mechanisms for consumer protection. However, there do not appear to be any fiat deposit fees at Bitpanda. There may be card fees that your credit card company will charge.

Generally, there is no need to reach out to their customer support if the question has been asked before by one of their other users. Here they have a list of frequently asked questions that other users have had. When using a cryptocurrency exchange, one of the most important requirements is the safety of funds. We have seen plenty of examples in the past of exchange hacks and other severe security breaches. Bitpanda Pro, on the other hand, is the platform dedicated to more experienced traders, investment professionals as well as financial institutions.

Of course, this option is only really for those users who are in Austria. We have previously covered buying Bitcoin anonymously for those users who are based in other jurisdictions. When it comes to dealing with an exchange, the responsiveness and helpfulness of an exchange’s support staff is essential.

Now my account is frozen, my funds are untouchable, and the only replies I get are templates. Bitpanda does not charge any inactivity fees, which is a significant advantage for infrequent traders. Now that we’ve covered most of the important aspects and touched on some reliable user Bitpanda reviews, let’s also take a look at the more-notable complaints that the platform receives, too. On top of that, Bitpanda does offer yet another amazing crypto asset protection feature – offline storage. One of the first things that are worth noting when discussing Bitpanda is the fact that the platform supports a relatively wide assortment of cryptocurrencies – over 400, to be semi-exact. According to Bitpanda, your investments are physically backed and held by a custody bank, which keeps them safe and reduces counterparty risk.

His extensive experience and features in top-tier publications like Forbes and CNN underscore his deep understanding of the crypto world and its future potential. Bitpanda exchange stands out as an exemplary provider, as their services reflect an impressive ability to meet various financial aspirations and strategies. Perfect customer service, I am very satisfied about all the services. I joined this platform because I thought it was safe and reliable as they located are in Austria.

Here, at BitPanda, you only have to pay the network fees, meaning the fees that miners receive to confirm transactions. Bitpanda is a cryptocurrency exchange from Austria that has been active since 2014. In the event of an outage, Bitpanda ensures the safety of your assets through segregated custody and provides updates via its status page and email. As of 2025, Bitpanda has maintained a clean track record with no major security breaches, further solidifying its reputation as a secure platform in the crypto space. Bitpanda Visa Card is accepted by over 54 million merchants worldwide, making it the best tool for both domestic and international crypto spending.

Security And Regulatory Compliance

Then, complete the KYC process by uploading the necessary identification documents. This ensures regulatory compliance and enhances account security. Discover the ins and outs of the Australian crypto platform, exploring its features, usability, and safety measures. Read our comprehensive overview of the MEXC exchange covering its trading features, safety measures, pros, and cons. Read about the Pionex exchange and its trading bots features to automate your crypto trading strategies.

They mention “source of funds” but never tell me what’s wrong with the documents I sent. They are consistently providing good service, and the customer support is responsive. Fast and efficient service from bitpanda, from a happy customer. Almost never need support but when I do their support interface works well. Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings.